Shipping Policy

Thank you for shopping with SOBI MART! We are committed to ensuring that your order reaches you quickly, safely, and in excellent condition. Please review our shipping policy below to understand how we handle order processing and delivery.

Processing Time

All confirmed orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive an order confirmation email once your purchase has been successfully placed. As soon as your order is dispatched, you will also receive a shipping confirmation email along with tracking details.

Shipping Time

We aim to deliver your orders within 2–5 working days across the United Arab Emirates. Delivery timelines may vary slightly depending on your location, availability of the courier service in your area, and any unforeseen delays such as weather conditions or government restrictions.

Shipping Rates

Shipping charges will be calculated at checkout based on your delivery location and order size. From time to time, we may offer free shipping promotions on qualifying orders, which will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your delivery status with our courier partner.

Delivery Issues

If you experience any issues with your delivery such as delays, damaged items, or lost packages, please contact our customer support team immediately at support@sobimart.com or via our customer care number listed on the website. We will work closely with our courier partners to resolve the matter as quickly as possible.

Shipping Address

Please ensure that the shipping address and contact information provided at checkout are accurate and complete. SOBI MART cannot be held responsible for orders delivered to an incorrect or incomplete address entered by the customer.

International Shipping

Currently, we deliver orders within the United Arab Emirates only. We are actively working on expanding our services, and international shipping may be introduced in the future.

Customer Support

For any further questions or concerns about our shipping policy, please reach out to our customer support team at support@sobimart.com. We are always happy to assist you.