FAQs

Frequently Asked Questions (FAQs)

1) What are the shipping options?

Ans: We provide standard and express shipping across the UAE. Standard delivery usually takes 3–5 business days, while express delivery takes 1–2 business days.

2) What is the return policy?

Ans: You can return or exchange products within 7 days of receiving your order, provided the items are unused, in original packaging, and with proof of purchase.

3) Do you offer Cash on Delivery (COD)?

Ans: Yes, we offer Cash on Delivery for all orders across the UAE.

4) How can I track my order?

Ans: Once your order is shipped, you will receive a tracking link via email or SMS to follow your package.

5) Why is your contact number Pakistani while the store is UAE based?

Ans: Our customer support team is based in Pakistan, so the contact number is Pakistani. However, all orders and deliveries are handled efficiently within the UAE.

6) How can I contact customer service?

Ans: You can reach us at support@sobimart.com or call us at +92 341 1535655. Our support team is available 9 AM – 9 PM, 7 days a week.